Updated June 13, 2017
Frozen – Live at the Hyperion, debuted on May 27, 2016. I was there for the first show and have lots of tips and details on what to expect.
Let’s get started on how to see that show and how to meet Anna and Elsa. too.
***For a full post on how to start your day at DCA, visit this link. I show you how to get started and advise when to see Anna and Elsa and how to work in the Frozen – Live show.
***Beginning late May 2017, Frozen characters have been relocated to Stage 17.
In this article
Basic Info for Frozen – Live at the Hyperion
- This show is included in your theme park admission ticket to Disney California Adventure (DCA). If you are visiting Disneyland for the day and want to see the show, you must have a park hopper ticket to enter DCA and watch this show.
- The show lasts about an hour.
- Food is sold outside the theater and within the theater before the show by cast members walking the aisles. Food is allowed inside the theater to enjoy while you watch the show.
- All seating is now “standby”, meaning that you show up and get in line to wait for the show. Many people are panicking over this, but it’s really not a huge difference compared to when FASTPASSES were used. People still got in line an hour plus prior to showtime. Without the FASTPASS system, I suggest getting in line about an hour prior.
- All seating options are good, as the theater is well designed. I’ve sat in every option and have been able to see just fine. The Mezzanine is the best location. The Orchestra (floor) is awesome if you’re close up to the stage, however, the projections for this show wrap around the stage and show on each side. Mezzanine allows you to see these projections, everything on the stage, and characters coming in and up the aisles throughout the performance. Balcony is a fine seat, but it’s harder to see the floor, and, of course, the view is further out.
- If you sit in Mezzanine, choose any row but the second row from the bottom. The railing will inhibit part of your view from the second row.
- Strollers parked within the parking section for Hyperion will likely be moved before you exit to make space for the next show’s lot of strollers. Ask a cast member upon exiting if/where the strollers from your show were moved to. I recommend tying a balloon or bandana or something eye-catching to your stroller during your visit for this very reason. Find more tips in my stroller post.
Frozen – Live at the Hyperion Theater
When it’s time to line up for the show, you’ll go to the Hyperion Theater and choose one of the three options mentioned previously. When you enter one of these seating sections, you’ll stay here until show time. When a section fills up, it will close and you’ll have to choose another. There really are not any bad seats in this theater, so don’t panic if a section is closed.
If you are in line and need to leave for a restroom break or to grab a snack, ask a cast member for a paper “snowflake pass” to leave and return. The snowflake pass must be shown before you re-enter.
The “snowflake pass” looks like this:
The seating section entrances look like this:
You will stand in a sea of people once you choose your section. It might feel overwhelming. Don’t get scared. 1,984 people can fit in the audience for one show. The crowd has to stand somewhere before going in.
I recommend planning your day around an hour and a half prior to the showtime you wish to attend and bring a snack to occupy your crew during that wait. It’s not entirely possible to have one person go “save a spot” for a group of 5 or so because once you’re in your section, it’s not easy to move and find other people. And, if you show up too late to meet the person saving your group’s spots, that section could be closed.
Here is why. The sections will fill and look like this:
About 15 minutes prior to showtime, cast members will open the door and allow guests inside.
Mezzanine and Balcony sections require you to walk up stairs, as seen in this photo. There are elevators for those in need. Most entering the Orchestra section will walk up a short amount of stairs, too, but there is an entry that doesn’t require any stairs for those in wheelchairs and ECVs.
You made it! Sit back and relax.
Here is my view from the front row of Mezzanine.
Wheelchair Accessibility for Frozen – Live
Each floor can accommodate wheelchairs and/or ECVs. That includes:
4 spots in the Balcony, with one seat for a friend to sit with the wheelchair guest.
4 spots in the Mezzanine, with one seat for a friend to sit with the wheelchair guest.
6 spots in the Orchestra, with one seat for a friend to sit with the wheelchair guest.
Elevators are available for wheelchair guests to get to Mezzanine and Balcony sections.
If wheelchair guests can transfer, seating will work in any available seats, thus allowing more friends to sit nearby. Unfortunately, in the 4, 4, and 6 dedicated seats on each level, only one seat is reserved for a friend of the guest in the wheelchair.
***Please let me know what other questions you have regarding this and I’ll inquire during my visits.
How and Where to Meet Anna and Elsa
****They are NOT currently using FASTPASSES for this character meet-n-greet.
I incorporate meeting Anna and Elsa into my post on how to start your day at DCA. Find that here.
Most princesses are decked out for any Disneyland trip. For tips on where to find your dress – Frozen inspired or not – plus all things princessy, check my princess post. Bitts and Pieces on Etsy creates darling t-shirt style dresses that are comfortable, non-itchy and casual for the day. My daughter wears these and loves them. The Pauper’s Castle on Etsy makes fancy dresses with beautiful detail. We love these, too.
Don’t forget your autograph book so Anna and Elsa can sign it – plus a pen!
Also, don’t forget your camera, although Disneyland photographers are ready to take your photo and will hand you a photo pass card when you’re finished. One of my favorite values in the park is the PhotoPass+ and I encourage you to read that post and consider it for your visit.
Anna and Elsa can be found in the Animation Building and the building looks like this:
Olaf and Kristoff
Olaf and Kristoff can (typically) be found with Anna and Elsa in the Animation Building, as detailed above. They only stay until early afternoon, so check the free Disneyland app for specifics if these two are part of your priorities.
Olaf has been in the park for many months, but just recently moved over to join the whole Frozen crew. Here is a photo of him:
Kristoff didn’t arrive until late March. You can find the whole scoop on my first visit with him in a recent post (it wasn’t pretty). Here he is:
Have realistic expectations with meeting Anna and Elsa and seeing Frozen Live. This is a stressful adventure at California Adventure and things might go wrong. Characters are not always present as planned. Frozen Live shows sometimes get cancelled. Move on to your next strategy point if something isn’t available.
We visited on a day that Elsa wasn’t there. I repeat: Elsa wasn’t there! Cast members handled the entire situation with grace as they always do, but that could have gone terribly wrong.
Anna told my daughter she couldn’t wait to tell her sister about the darling dress she saw. The cast members rallied and it was an awesome experience, but plenty would have been super disappointed if that had happened to them. My daughter was upset at first, but with 2-3 years of therapy, I think she’ll come out without any long term damage done. Fingers crossed!
If your little one is interested in an Anna or Elsa or Olaf makeover, review my post telling you all about how you can find this option in Downtown Disney for a very reasonable cost. (Seriously. It’s only $35!)